FAQs - Answering all the questions that we think you will ask!

    • How have we curated our books?
    Research, research and more research. We have spent a lot of time sourcing for the best books to be showcased and sold. This exercise never stops as we are constantly on a look out for books from other countries and new books from local authors. If you have a book to recommend that we should carry, please drop us an email at writetous@owlreadersclub.sg or through here.
    • Do we have a book subscription service?
    No! We have spent lots of time and effort curating the books and want to showcase them to you. We appreciate the novelty of receiving a wrapped surprise package (our books are wrapped and can serve as a surprise too!), as such we do have a gift wrapping option.  Choosing a book  should be akin to selecting food items of a menu! We appreciate that time is a luxury nowadays, hence the curation of the books we have done for you. Take a moment and browse what we have curated for you!
    • How do we price our books?
    The Team @ Owl Readers Club have worked very hard to ensure that our books for sale are competitively priced in relation to the books that we carry and sell. The absence of a brick and mortar shop means that we can pass on the cost savings to you. We obtain our curated books internationally and locally and will work with anyone as long we can ensure that we can price our books competitively. We are aware of the usual international sites that most people purchase books from and we constantly strive to ensure that our pricing is as competitive as them. In unfortunate circumstances, where we are not able to provide the book that we have curated as a competitive price, such book can be purchased through these international sites through the link that we have inserted. Please note that there are times where the pricing of our books may vary due to currency exchange fluctuations and/or changes in shipping costs. Kindly note that we are not charging GST at the moment.
    • What is up with our reward points system?
    We believe in rewarding you in everything you do with us! Points are given for almost every activity and Owl Star members will get double points for certain activities whereas normal members are also awarded points. We have devised a point system that keeps on rewarding you and these points can then be redeemed for store credit for book purchases. In addition, your points will never expire if you are an Owl Star member!
    • Book reviews and ratings
    Please review and rate the books that you have bought and read to your child, your nephew/nieces, your grandchild, or your godchild! Whilst every effort has been made to curate the best available books for our store, every review we receive is important. A published review will earn you points (limited to one unique review per member per book) but it will also enable others to make an informed choice in relation to whether or not to purchase the book. Reviews may be moderated to ensure any review is family friendly and suitable to be posted on our site (and yes! we will publish negative reviews!). We reserve the right to remove or not publish any review, especially those containing inappropriate language. 
    • How is payment made?
    We accept payment by major credit cards as well as Pay Now. All information transmitted to us is highly secured and we have a SSL Certificate and are Level 1 PCI DSS Compliant. These security endorsements can be found at the bottom right corner of our website.  
    • Do we deliver to every part of Singapore?
    We are able to deliver to more than  95% of Singapore other then certain restricted areas which most if not all courier companies do not deliver (we do not expect you to be requesting delivery to these areas (army camps, prisons, outlying islands etc) but if you do, we will write to you and request that you provide us with an alternative address in Singapore).
    • How long does delivery take?
      Our orders are fulfilled to your stated address. For deliveries within Singapore, we expect the books to be delivered under 7 Business Days (in most cases it will happen much faster!) which is definitely much faster as compared to books purchased through international sites. The delivery time for international orders will vary depending on where the recipient is located.
      • How much does delivery cost within Singapore?

      We are currently able to absorb the delivery cost for orders above S$60. For orders below S$60, the delivery cost varies depending on the amount purchased. You will be informed at the checkout the delivery cost to be incurred for your order. We regret that we are not able to inform you of the delivery cost upfront as we are constantly working with courier companies to bring down the cost of last mile delivery without compromising on reliability and speed. As such, the delivery cost may vary from time to time. Our dream is to work towards free delivery for all purchases so that you will benefit the most! 

        • Do we deliver outside of Singapore?
        We can deliver outside of Singapore if you require. Drop us an email at writetous@owlreadersclub.sg if your country is not available at checkout and we will advise you accordingly on the shipping rates. We will be honest to admit that international delivery cost will be expensive (potentially more expensive than the cost of the books!).