FAQs - Answering all the questions that we think you will ask!
- How have we curated our books?
Research, research and more research. We have spent a lot of time sourcing for the best books to be showcased and sold. This exercise never stops as we are constantly on a look out for books from other countries and new books from local authors. If you have a book to recommend that we should carry, please drop us an email at writetous@owlreadersclub.sg or through here.
- Do we have a book subscription service?
No! We have spent lots of time and effort curating the books and want to showcase them to you. We appreciate the novelty of receiving a wrapped surprise package (our books are wrapped and can serve as a surprise too!), as such we do have a gift wrapping option. Choosing a book should be akin to selecting food items of a menu! We appreciate that time is a luxury nowadays, hence the curation of the books we have done for you. Take a moment and browse what we have curated for you!
- How do we price our books?
The Team @ Owl Readers Club have worked very hard to ensure that our books for sale are competitively priced in relation to the books that we carry and sell. The absence of a brick and mortar shop means that we can pass on the cost savings to you. We obtain our curated books internationally and locally and will work with anyone as long we can ensure that we can price our books competitively. We are aware of the usual international sites that most people purchase books from and we constantly strive to ensure that our pricing is as competitive as them. In unfortunate circumstances, where we are not able to provide the book that we have curated as a competitive price, such book can be purchased through these international sites through the link that we have inserted. Please note that there are times where the pricing of our books may vary due to currency exchange fluctuations and/or changes in shipping costs. Kindly note that we are not charging GST at the moment.
- What is up with our reward points system?
We believe in rewarding you in everything you do with us! Points are given for almost every activity and Owl Star members will get double points for certain activities whereas normal members are also awarded points. We have devised a point system that keeps on rewarding you and these points can then be redeemed for store credit for book purchases. In addition, your points will never expire if you are an Owl Star member!
- Book reviews and ratings
Please review and rate the books that you have bought and read to your child, your nephew/nieces, your grandchild, or your godchild! Whilst every effort has been made to curate the best available books for our store, every review we receive is important. Please note that our reviews system is supported by Growave and only allow purchasers to review a book, hence each such published review is a verified review! A published review will earn you points (limited to one unique review per member per book) but it will also enable others to make an informed choice in relation to whether or not to purchase the book. Reviews may be moderated to ensure any review is family friendly and suitable to be posted on our site (and yes! we will publish negative reviews!). We reserve the right to remove or not publish any review, especially those containing inappropriate language.
- How is payment made?
We accept payment by major credit cards (Amex, Visa and Mastercard), Shop Pay, Apply Pay, Samsung Pay, Google Pay, as well as (corporate) Pay Now. All information transmitted to us is highly secured and we have a SSL Certificate and are Level 1 PCI DSS Compliant. These security endorsements can be found at the bottom right corner of our website.
- Do we deliver to every part of Singapore?
We are able to deliver to more than 95% of Singapore other then certain restricted areas which most if not all courier companies do not deliver (we do not expect you to be requesting delivery to these areas (army camps, prisons, outlying islands etc) but if you do, we will write to you and request that you provide us with an alternative address in Singapore).
- How long does delivery take?
Our orders are fulfilled to your stated address. For deliveries within Singapore, we expect the books to be delivered under 7 Business Days (in most cases it will happen much faster!) which is definitely much faster as compared to books purchased through international sites. The delivery time for international orders will vary depending on where the recipient is located.
- How much does delivery cost within Singapore?
We are currently able to absorb the delivery cost for orders above S$50 net. For orders below S$50, a fixed delivery fee of S$5.00 currently applies. You will be informed at the checkout the delivery cost to be incurred for your order. Kindly note that the delivery cost may vary from time to time, as we are constantly working with courier companies to bring down the cost of last mile delivery without compromising on reliability and speed. Our dream is to work towards free delivery for all purchases so that you will benefit the most!
- Do we deliver outside of Singapore?
We can deliver outside of Singapore if you require. Drop us an email at writetous@owlreadersclub.sg if your country is not available at checkout and we will advise you accordingly on the shipping rates. We will be honest to admit that international delivery cost will be expensive (potentially more expensive than the cost of the books!).
- Returns, Refunds and Exchanges
Our default position is that we do not accept returns of books that has been delivered other than in a case where a defect is spotted within 3 Business Days of receipt of your order. A defect would refer to EITHER a major cosmetic defect in the book which would affect your ability to read the book for which we have not stated in the product description OR in the case of an audio or interactive book, the music or the interactive element is not working in the way that it is supposed to. When such a defect is spotted, please contact us immediately via WA or email (writetous@owlreadersclub.sg) for us to resolve the issue for you. Resolution would usually be in the form of (i) an exchange of the book; (ii) a refund in a case where the same book is no longer available; or (iii) such other agreement reached between us.
- Warranties
Warranties will only be applicable for audio books. However, it is difficult for us to provide a warranty for such a book as such books are handled by young children. Nevertheless, we are committed to ensuring that the audio book you receive is fit for use and hence we test every book before delivering them to you. If your audio book no longer works within a week of receipt, the most common issue would that batteries need to be replaced. If you feel that there is inherent issues with the audio book, please do not hesitate to reach out to us immediately via WA or email (writetous@owlreadersclub.sg) for us to work with you to resolve the issue.
Updated June 2020